All U.S. shipments are made by U.S. Priority Mail. Greenhouse products are shipped on Mondays as weather permits.
Neem Tree Farms never imposes
a handling fee, even for our international orders.
We work very hard to ensure that
our customers are charged exactly what we pay for shipping. That’s
harder than it sounds because there are so many variables involved in
packing an order, particularly if it includes plants. We will credit
your account or issue a check if shipping costs are $5.00 or more under
what you have been charged.
We were one of the first internet
retailers to offer free shipping on orders of $100 or more, and are still
one of the only companies shipping living plants at no charge. Occasionally
outside programs like Google and Amazon may not recognize the free shipping
offer –we
will immediately refund those costs in that case.
We try to ship living plants and
fresh neem on Mondays and Tuesdays so they don’t spend the weekend
in a box. If you need your order shipped immediately, please make a
note in the comment section. We make every effort to ship orders within
48 hours of your placing them, but please let us know if you need them
more quickly. Most of our shipping is done by
US Post Office Priority Mail because it is typically the fastest and
least expensive. Larger orders may ship by UPS or Fed Ex Ground, depending
upon which option is most cost-effective. |