Please contact us immediately if your plant arrives damaged in shipment. If your plant becomes sickly or fails to thrive, please let us know immediately. We’ll need photos and growing conditions to help you save your plant.
We replace living plants at our discretion within the first three months, once we are sure that you have properly cared for the plant following our directions. We do require that you pay shipping costs on the plant unless it arrives damaged and we can file a claim with the USPS for replacement.
Plant shipping policy located here: https://neemtreefarms.com/plant-replacement-policy/