All U.S. shipments are made by USPS.
Greenhouse products are shipped on Mondays and Tuesdays. (As weather permits)

Neem Tree Farms never imposes a handling fee, even for our international orders.

We work very hard to ensure that our customers are charged exactly what we pay for shipping. That’s harder than it sounds because there are so many variables involved in packing an order, particularly if it includes plants. We will credit your account or issue a check if shipping costs are $5.00 or more under what you have been charged.

We try to ship living plants and fresh products on Mondays and Tuesdays, so they don’t spend the weekend in a box. We make every effort to ship orders within 3 business days.

We ship USPS Priority Mail because it consistently provides the best combination of speed, price, and customer service.

Free Shipping for Retail Customer and Guests:

Any order over $50.00 will receive free shipping with the exception of fresh products and living plants. The cost to ship plants has continually gone up and we can no longer offer free shipping for any orders which contain fresh products or live plants.

DAMAGED PRODUCT RETURNS:

If your package arrives damaged, please use our Contact Us form to send photos of BOTH the product(s) and the packaging within 5 days. Once, you have provided the proper documentation, we will file an insurance claim on your behalf with the United States Postal Service.

Replacement packages will be shipped within 10 business days, once we receive confirmation of your claim from the United State Postal Service.

PLANT REPLACEMENT POLICY:

Our overriding goal is to make sure you receive happy, healthy plants. They’re carefully packed in mailing tubes and taped down so they don’t slide around.

If your package arrives damaged, please use our Contact Us form to send photos of BOTH the product(s) and the packaging within 5 days. Once, you have provided the proper documentation, we will file an insurance claim on your behalf with the United States Postal Service.

Replacement packages will be shipped within 10 business days, once we receive confirmation of your claim from the United State Postal Service.

Please review growing directions carefully. In our experience, in nearly every instance that a plant fails to thrive, the directions were not followed. We sell rare tropical plants that require very specific care. The growing directions we send are the result of years of experience in growing them and working with customers.

(For best results, check the growing directions before ordering. That way, you know what is expected of you and will be ready to care for your plant when it arrives.)

If your plant fails to thrive, please use our Contact Us form, immediately, to email photos along with a detailed description of how it is being cared for. Please, include name brand on the potting soil, amount of sunlight and water it receives and the name of the fertilizer you are using, if any.

We will gladly to walk you through the most common mistakes to see if your plant can be saved.

Within the first 60 days of receiving your plant, if you have:

  1. Maintain communication with us.
  2. Followed every step within the growing instructions.
  3. Followed any additional steps provided by our staff.

We will reship your plant for up to year, but we will have the charge you for shipping.

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